After nursing my old system through the past two winters, I knew it was time to replace. Sales rep was very professional and personable, and I was comfortable with his recommendation and price for replacement of not only 20 yr. old furnace, but also slightly less old but very inefficient air system. I felt the price was reasonable for what I got, but not a race horse deal, hence a good on price rather than excellent! Sales, installation, follow up were all excellent and I am VERY happy with the results. My home is warmer than it’s been in quite a while and I LOVE LOVE LOVE the Wi-Fi thermostat!!