James

Posted on: November 14, 2014

Heat pump quit working. Seemed to be trying but wasn’t producing any heat. Called the company that installed it 9 years ago. They sent a tech who came by and checked it out.

He came back with a whole laundry list of things that were bad.  Said it was a domino effect where one item failed which caused another then another and so on. List included a contractor, dual capacitor(s), defrost board, fan motor, recovery, evacuation and refill of coolant and likely other things as well but so many things were bad he couldn’t complete all the testing. The cost to that point was over $2,800. He strongly hinted there would be more after those components were replaced and the system could be tested thoroughly. Meanwhile a whole new unit would ‘only’ cost around $6,000.

While taking some time to ponder this, found Air Experts $29 Second Opinion special on Angie’s List. Best money I’ve ever spent in my life. They sent a tech who reached in and gave the fan a spin by hand. The unit fired up and worked perfectly. After testing the whole system, he agreed that the fan motor was failing but that was it. Everything else was fine.

No burnt contactors, capacitors were capacitating, defrost board was fine, Freon level was fine, etc. All we needed was a new fan motor. He came back a couple of days later, installed the new motor and the heat pump has worked perfectly ever since.

I was actually considering spending the $6K for a new unit and instead got it fixed by an honest man/company for 1/10 of that.

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