Rolesville NC

Summary

Reviews

• 
  "Air Experts gets an excellent rating from me with one caveat. I found them easy to work with. Very prompt and attentive to customer needs. They have helped me out twice this year. Once when my furnace broke down and they got a replacement in place right away so I only was without heat for a day. The second time when the cooling coil inside the house from the AC outside developed a Freon leak. They were prompt and honest again and let me know my options to rectify the problem. I could replace the internal coil at one cost and at a greater cost replace the whole system. The deciding variable for me was that the old system had R-22 refrigerant which is being phased out by 2020 and a new system which would operate with R-410A refrigerant which will be the new standard. After researching the refrigerant problem myself I opted to go with a new system as it made the best long term sense. Again, they didn't pressure me one way or the other; they just let me know my options which I appreciated. In both the case of the furnace and the air conditioning system the installation teams were thorough and great. Their administrative team even worked to get me longer warranties as if they had been purchased as a package deal instead of different items 3 months apart. The one caveat I have for the prospective customer is the fact that I didn't research cost based alternatives in detail with other companies. So I can't say that I got the most inexpensive deal. I can say that I did get a high quality deal which I believe I can rely on for years to come."
  Customer: William
  Employee: Tony
  Work description: Service
  Date: 06/18/2017
• 
  "Great company with great employees!! They had a tech diagnose my problem, a supervisor go over options, then replacement of two units all within a weeks time!! Outstanding overall service and with that, they have earned a lifelong customer."
  Customer: Juan
  Employee: Gabe
  Work description: Service
  Date: 06/16/2017
• 
  "We're very satisfied with the spring tuneup for our system. Kyle did a great job."
  Customer: Pat
  Employee: Kyle
  Work description: Maintenance
  Date: 06/16/2017
• 
  "I had a great experience with our technician. He was knowledgeable and patient while explaining to me the issues our unit was having. He did a fantastic job and I would highly recommend his service."
  Customer: Michael
  Employee: Chris
  Work description: Service
  Date: 06/15/2017
• 
  "Great Service"
  Customer: Marcus
  Employee: Carletta
  Work description: Maintenance
  Date: 06/15/2017
• 
  "They have great customer service, they are fast and efficient. I have worked with several different technicians and they are all on the same standard of quality service. They give great feedback during the service to educate you on what is going on instead of just slapping you with the bill. Would recommend to others."
  Customer: Taya
  Employee: Gabe
  Work description: Service
  Date: 06/15/2017
• 
  "Marvin was here to perform our AC service/maintenance for the cooling season. He was very professional and informed me on the proper way to set the thermostats (2) to allow for cooling efficiency up and downstairs. I wasn't aware of this information. I am working with the information to get the comfort level that is right for us. This was 'value added' information to prolong the life of our HVAC equipment. Mitch Edwards"
  Customer: Mitch and Denise
  Employee: Marvin
  Work description: Maintenance
  Date: 06/15/2017
• 
  "Great service,Thank you guys!"
  Customer: Meredith
  Employee: Shannon
  Work description: Service
  Date: 06/14/2017
• 
  "No problems."
  Customer: Alan
  Employee: Chris
  Work description: Service
  Date: 06/14/2017
• 
  "The technician was on time and finished very quickly. The office staff were flexible in getting me scheduled however I never heard back from Cheryl about the parts warranty. I was hoping my costs could have been less with claiming a warranty on a faulty part (capacitor)."
  Customer: Ainsley
  Employee: Carletta
  Work description: Service
  Date: 06/13/2017
• 
  "I have used Air Experts since I moved to Raleigh 5 years ago. Each visit , tech arrived on time, preformed necessary service with explanation of what was done. This last visit started with me requesting semi-annual tune up on heat pump and air handler. Tech advised me of needed part and maintenace with a high cost. Immediately, office was contacted to make arrangements for project manager to come out and give me options on how to proceed. PM who was very polite, cordial and knowledgeable advised cost of repair vs cost of new unit. No hard sale was given and with all the facts presented, I chose to have new heat pump and air handler installed. PM arranged the unit to be installed with a two day window. Techs installed and completed job when I arrived home from work. Tech answered all questions that I had at the time. Tech advised me that if I had any further questions to contact office, and a tech would call me or I could contact PM if I had questions for him. Customer service was great from beginning to end - office to completion of installation. I plan to continue using Air Experts if need arises."
  Customer: Sharon
  Employee: Mark
  Work description: Maintenance
  Date: 06/13/2017
• 
  "The visit was just for a quote on an upgrade, and they took over an hour to go through the different options and answer all of my questions, so I was quite happy."
  Customer: Matthew
  Employee: Shannon
  Work description: Service
  Date: 06/13/2017
• 
  "We had my system inspected for any pre- summer issues. A small repair was made and the system is working better!"
  Customer: Terri
  Employee: Carletta
  Work description: Maintenance
  Date: 06/12/2017
• 
  "Everyone was very polite and pleasant from the moment you call to the end of the visit. Very understanding to your personal situation and more than willing to explain in detail."
  Customer: Danielle
  Employee: Chris
  Work description: Service
  Date: 06/12/2017
• 
  "Tech was very knowledgable and couteous. Great service experience."
  Customer: Kerry
  Employee: Kyle
  Work description: Maintenance
  Date: 06/12/2017
• 
  "Your service was excellent. The tech was quite helpful and seemed very knowledgeable."
  Customer: Kim
  Employee: Mark
  Work description: Service
  Date: 06/12/2017
• 
  "Air Experts' technician was ontime, thorough, and pleasant to work with. We would use their service again!"
  Customer: Susan
  Employee: Chris
  Work description: Maintenance
  Date: 06/11/2017
• 
  "Gabe was the technician and he was knowledgeable and explained what he was doing and what was needed during the visit."
  Customer: Nancy
  Employee: Gabe
  Work description: Maintenance
  Date: 06/11/2017
• 
  "Prompt, friendly and fair!!! I highly recommend!"
  Customer: Sarah
  Employee: Kyle
  Work description: Service
  Date: 06/10/2017
• 
  "Shannon was persistent in trying to solve our issues. While it took a number of visits, it looks like our zone and cooling problems are solved. The next few days of heat will put that to he test. We also appreciated Shannon's candor when he wasn't sure. Fortunately, he caught what was malfunctioning while it was occurring."
  Customer: Paul
  Employee: Shannon
  Work description: Service
  Date: 06/10/2017